Tom U.

Senior IT Support Specialist @Plenty Of Fish

Vancouver, BC, CA

Provision Mac & Windows laptops. Onboard new employees. Manage Active Directory, Okta, Google, and Slack. Maintain & support systems, workstations, virtual machines, mobile devices, printers, and peripherals. Respond to user service requests & resolve trouble tickets. Provide local & remote support to employees and vendors across the globe.Repeatedly among top of team in resolving tickets and projectsManage software licenses and deployments to workstationsMaintain security by keeping applications patched and updatedWrite user instructions and knowledge base articlesAutomate Windows patching and software deployments with SCCMHelped improve asset inventory systemSuccessfully migrated LastPass to 1PasswordManaged office relocation projectCollaborate with Workplace and People teams to improve processes and employee experienceLed a Google Workspace migrationHelped improve MacBook enrollment and application deployment with JamfSupport and maintain Zoom Rooms meeting roomsHelped implement Slack bot using PythonResponsible for purchasing under