Tom Teehan
VP Production Support @Bank of America
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WORK HISTORY
VP Production Support @Bank of America
Plano, TX, US
Responsible for delivering 24x7x365 technology support for stock exchange trading desks in EMEA, APAC and AMER regions. · Manage disaster recovery program including testing requirements, executing tests and running production from alternate data center.· Manage global technology teams deliver products and services to business· Implemented KPI’s to drive operational excellence program for ITIL processes· Implemented process for teams to identify opportunities to automate manual tasks· Manage server patching process for Linux and Windows servers· Delivery of ITIL best practices with Service, Incident, Problem, Capacity, Access, Release Disaster Recovery and Change management programs
EDUCATION
Boston University
Bachelor's Degree
SKILLS
ABOUT TOM TEEHAN
I enjoy the challenge of building high performing technology and business support teams…
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