Tom Taylor

Retail Lead @W.C. Rowe Falmouth Limited

GB

Driving operational excellence, team growth, and retail success across 71 sites.As Retail Lead at W C Rowes, I oversee the full retail portfolio of 71 sites, ensuring our shops deliver exceptional customer experiences while maintaining high operational standards. I work closely with teams across the business to build a strong retail culture, focusing on people development, sales growth, and community engagement.Key Responsibilities: • Overseeing the full retail portfolio of 71 sites, ensuring consistency and excellence across all locations. • Working closely with supply chain and transport teams to maintain seamless operations. • Opening new sites and driving their success, from launch strategy to long-term performance. • Growing teams through training and development, fostering a culture of leadership and continuous improvement. • Optimizing store performance, ensuring high standards in sales, product quality, and compliance. • Shaping and driving the retail strategy, aligning it with company goals.I thrive in fast-paced, customer-focused environments, balancing strategic leadership with hands-on operational expertise. My goal is to drive growth, strengthen team culture, and elevate the brand experience across all retail locations.