Tom Shrum
Product Owner @ InComm Payments | Managing Product Development Teams
- Role
- Product Owner at InComm Payments
- Location
- Spokane, WA, US
- LinkedIn followers
- 500 followers
About Tom Shrum
Product Ideation, Development & Deployment Legal Technology Data…
Experience
Product Owner
Apr 2022 — Present
Manages workstream for two other product owners and team of 6 developers.Develops product UI/UX wireframes and other artifacts to communicate product requirements.Plans and executes projects while ensuring that teams have appropriate technical product specifications and direction to deliver products on-time.Led initiative using a new database technology that included integrating with existing web, data, and phone platforms, which reduced agent connection volume by 60% and led to case creation being 67% online v. 100% through call center agent.
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