Tom Shock
Director, Information Technology @Shepherd Electric Supply
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WORK HISTORY
Director, Information Technology @Shepherd Electric Supply
Baltimore, MD, US
Head of IT for a wholesale distributor of electrical supplies with 410 employees and $560M in revenue.Improved efficiency by implementing an AI application that automates E-mail order entry. This AI tool turns a 2 hour data entry exercise into a 10 minute validation check.Increased customer satisfaction by replacing paper manifests with a mobile app that provides photographic proof of delivery, real-time GPS tracking and automated ETA notifications via E-mail and text.Reduced labor costs for customers by implementing a VMI solution that leverages a mobile app to perform inventory counts and replenishment submissions from the field.Enhanced cybersecurity by implementing multi-factor VPN access, Avanan E-mail protection, SentinelOne EDR, Darktrace network monitoring, Automox patch management and Rubrik backup and recovery.
EDUCATION
Loyola University Maryland
MBA, Finance
University of Maryland - Robert H. Smith School of Business
BS, Business
SKILLS
ABOUT TOM SHOCK
My job is to mitigate risk, simplify complexity and turbo charge productivity. I\'ve spent the last 15 years modernizing the technology environment at 3 different mid-market companies where my hands-on, lead from the front style helped cultivate a customer service approach to IT. My 7 year tenure at Shepherd Electric is defined by exceptional growth (115% increase in top line revenue), improved efficiency (30% increase in revenue/employee) and enhanced cybersecurity.
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