Tom Schneider

About Tom Schneider

I excel at the intersection of hospitality, large scale events, and guest experience - creating environments where service excellence, brand integrity, and operational performance come together. My career has taken me from leading multi-property hotel portfolios to managing hospitality delivery for some of the world’s most high-profile sporting events, including F1, NASCAR, MotoGP, and major entertainment venues across North America. What motivates me most is seeing how strong service culture and well-led teams can transform guest experiences, improve financial results, and build long-lasting partnerships.I have served in executive roles with Hotels For Hope, Island Hospitality, Churchill Downs, Circuit of The Americas, and Musselman Hotels. Across these organizations, I have guided large hospitality and event operations, led company acquisitions, implemented CRM and business planning systems, and developed partnerships with leading hotel and entertainment brands. I have managed hospitality operations across more than 55 hotel properties, over 100 major events worldwide, and multi-million dollar venue portfolios. My focus has always been consistent: deliver outstanding service, build strong leadership teams, and ensure every guest interaction reflects the highest standards of hospitality.I believe that hospitality leadership is not just about managing properties or events. It is about shaping experiences, developing people, and building trusted relationships that elevate both service and business value. Whether working with hotel portfolios, sports venues, corporate hospitality programs, or premium event clients, I focus on helping teams grow, improving performance, and designing experiences that guests remember long after their visit. ‣ Hospitality Operations Leadership‣ Multi-Property Hotel Management‣ Global Sports and Event Hospitality‣ Client Partnerships and Enterprise Relations‣ Premium Guest Experience Delivery‣ Venue and Event Operations Management‣ Leadership Coaching and Talent Development‣ Service Culture and Brand Alignment‣ CRM and Business Planning Implementation‣ Financial Oversight and P&L Accountability

Experience

1. Senior Vice President Quint-rooms Division

   Quint

   May 2017 — Present · US

   Leading sales, human resources, operations, and hotel sourcing for global event hospitality services.‣ : Managing more than $25M in annual bookings across over 100 international events.‣ : Building relationships and delivering hospitality solutions for F1, NASCAR, C3 Presents, and QuintEvents.‣ : Directing CRM integration, business planning, budgeting models, and scalable operational frameworks.‣ : Collaborating with enterprise partners to expand hospitality programs and strengthen client partnerships.‣ : Implementing project management tools and closed user group platforms with strong client adoption.‣ : Guided the company from break-even to $560K net income and supported successful acquisition.‣ : Generated more than $1M in charitable contributions supporting children and community initiatives.

Education

• Illinois State University

  Social Sciences

  1989

• Oakton College

  Hospitality Management

  1984

• Southern Illinois University, Carbondale

  Hospitality Management

  1984 — 1987

Skills

• Team Building
• Hotels
• Customer Service
• Guest Satisfaction
• Hospitality Management
• Food & Beverage
• Hospitality
• Revenue Management
• Hospitality Industry
• Sales Management
• Hotel Management
• Budgeting
• Hiring
• Restaurants
• Customer Relations
• Event Management
• Event Planning
• P&L
• Strategic Planning
• Account Management
• Food
• Forecasting
• Contract Negotiations
• Competitive Analysis
• Recruiting
• Contract Negotiation
• Budgets
• Leadership
• Resorts
• Income Statement
• Customer Satisfaction
• Management
• Sales
• Revenue Analysis
• Training
• Purchasing
• Time Management
• Front Office
• Operations Management
• Tourism