Tom Romans

About Tom Romans

As a passionate, committed Hospitality professional, I bring a wealth of expertise and authentic hospitality to any organization. I thrive on solving problems, encouraging and mentoring staff and exceeding the expectations of my guests. My background has uniquely prepared me for success in a variety of roles. As a Director of Sales and Marketing with regional responsibilities, I\'m focused on achieving the financial goals and ensuring that we are operating as efficiently as possible. As a Senior Director of Operations, I\'m focused on the sense of arrival, cleanliness, safety, maintenance, guest service and overall experience. As an Assistant General Manager, I understand the importance of leading a team with excellence in service to our guests.I\'m a big believer in the adage that there is no limit to an organization\'s success if credit for excellence is shared by all staff members. Team members should be encouraged to achieve success for themselves, their guests and their employer.

Experience

1. General Manager

   FirstService Residential

   Sep 2017 — Present

Education

• The University of Akron

  BA, Business Administration

• The University of Akron

  Bachelor of Business Administration (B.B.A.), Human Resources Management/Personnel Administration, General

  1978 — 1982

Skills

• Hospitality Industry
• Hotels
• Revenue Analysis
• Hospitality Management
• Resorts
• Hospitality
• Hotel Management
• Yield Management
• Meeting Planning
• Convention Services
• Pre-Opening
• Front Office
• Tourism
• Food & Beverage
• Property Management Systems
• Catering
• Banquets
• Rooms Division
• Trade Shows
• Lodging
• Hotel Booking
• Micros
• Spa
• Leisure
• Restaurants
• Guest Service Management
• Opening Hotels
• Revenue Forecasting
• Incentives
• Event Management
• Customer Service
• Event Planning
• Sales
• Management
• Marketing
• Budgeting