Tom Rangel
Customer Experience | Senior CSM | Trunk Tools
- Role
- Senior Customer Success Manager at Trunk Tools
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Tom Rangel
Customer Success leader with 8+ years driving adoption and growth in SaaS & construction technology. I’m passionate about helping clients unlock measurable value from innovative solutions that transform the way they work.Throughout my career, I’ve managed multi-million dollar books of business across mid-market and enterprise accounts, partnering closely with stakeholders to deliver strategic guidance, streamline workflows, champion customer outcomes and have led a teams of 40+ to surpass pipeline goals. Outside of work, I enjoy staying active with my dog, playing golf, and catching a great movie.Feel free to reach out if you’re interested in discussing how we can collaborate or if you would like to learn more about my approach to customer success and sales leadership!
Experience
Senior Customer Success Manager
Jul 2025 — Present
Partnering with construction companies to drive adoption and success with Trunk Tools’ AI-powered platform. Responsible for onboarding new customers, leading strategic business reviews, and ensuring measurable outcomes across safety, compliance, scheduling, and project delivery- Serve as the main point of contact for enterprise clients- Develop tailored success plans to maximize value and ROI- Analyze usage data to identify expansion and optimization opportunities- Advocate for customer needs internally, collaborating with Product, Engineering, and Sales- Deliver training, support, and best practices that empower teams to build more efficiently
Education
Victor Valley College
Associate's degree, General Studies
2002 — 2003
California State University-San Bernardino
Bachelor of Business Administration (BBA), Business Administration and Management, General
2008 — 2010
Skills
- Account Management
- Direct Sales
- Computer Proficiency
- New Client Acquisitions
- Strategic Account Growth
- Procore
- Client Education
- Experience Working with Diverse Populations
- Selling
- New Client Implementation
- Sales Process
- Sales
- Salesforce.com
- Netsuite
- Small Business Concerns
- Prospecting New Clients
- Cold Calling
- Targeted Account Selling
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