Tom Parker
Senior Service Delivery Manager @Made Tech
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WORK HISTORY
Senior Service Delivery Manager @Made Tech
EDUCATION
Leeds Beckett University
Bachelor of Applied Science (BASc), Counseling Psychology
SKILLS
ABOUT TOM PARKER
A results-driven Service Delivery Leader with 10+ years\' experience delivering high-impact IT services, specialising in leading and transforming service delivery within demanding environments, particularly critical national infrastructure. My focus is on driving operational excellence, building high-performing teams, and fostering strong client relationships. I thrive in complex, highly governed environments and am passionate about driving transformational change, consistently exceeding customer expectations and delivering exceptional value. My experience includes defining and executing service delivery strategies, leveraging cloud technologies (AWS and Azure), championing DevOps principles, implementing ITIL-aligned processes, and nurturing high-performing teams through mentorship and coaching.
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