Tom Palazzo
- Role
- Crm Business Manager at EMD Serono, Inc.
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Tom Palazzo
I am an experienced CRM practitioner with deep CRM experience that I leverage to support…
Experience
Crm Business Manager
Mar 2013 — Present
Business lead for domestic launch, training and support of Veeva Salesforce iRep application on the iPad and laptop. Responsible for project success of enabling a technology deployment to efficiently and more effectively connect field pharma employees with customers through a scalable, emerging cloud-based system. Significant benefits include increased visibility and sharing of contacts, streamlined call capture, intuitive media integration, and field coaching support. My role also includes direction of training, post launch support, and analysis for commercial field sales, field marketing, field management (including Managed Markets), field nurses and Medical Science Liaisons.
Skills
- Testing
- Business Analysis
- Sales
- Leadership
- Business Process
- Analysis
- Cross-Functional Team Leadership
- Salesforce.com
- Management
- Analytics
- Product Management
- Business Intelligence
- Sales Operations
- Databases
- Saas
- Training
- Forecasting
- Enterprise Software
- Siebel
- Crm
- Strategy
- Strategic Planning
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