Tom Ossont
Customer Care Manager
- Role
- Customer Care Manager - Payments at Toast
- Location
- Omaha, NE, US
- LinkedIn followers
- 500 followers
Customer/Client ServiceView LinkedIn profile
About Tom Ossont
I have over 20 years of customer support experience, 10 years of leadership experience…
Experience
Customer Care Manager - Payments
Apr 2024 — Present · Omaha, NE, US
I lead a team of 11 directs in Toast\'s Payments Campaign. Topics that our Campaign handles are as follows:Reporting COO/ COLEUpdate Bank AccountLien/Levy/ Garnishment ContactsChargebacks
Education
Ashford University
Bachelors
2008 — 2010
Skills
- Product Management
- Microsoft Office
- Call Centers
- E-Payments
- Time Management
- Onboarding
- Powerpoint
- Business Process Improvement
- Outlook
- Team Leadership
- Microsoft Outlook
- Leadership
- Call Center
- Account Management
- Management
- Team Building
- Change Management
- Difficult Situations
- Html
- Analytics
- Team Management
- Coaching
- Process Improvement
- Customer Retention
- Payments
- Crm
- Customer Service
- E-Commerce
- Training
- Customer Satisfaction
- Customer Experience
- Customer Acquisition
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