Tom Nicholls
Director of Customer Service @Byram Healthcare
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WORK HISTORY
Director of Customer Service @Byram Healthcare
Managing a team of Customer Service professionals who process orders in a customer service and call center environment for end user consumers while billing a third party (insurance providers).
EDUCATION
Western University
BA, Business Administration
ABOUT TOM NICHOLLS
Management professional with experience leading \"best in class\" customer service teams as well as procuring and supplying products through a variety of channels including distribution networks and direct business to business as well as business to consumer. I have a proven track record of increasing sales, maximizing margins, improving customer retention rates, increasing on time delivery rates and reducing order errors by proactively identifying and solving problems through the use of lean initiatives and fostering positive team environments. Specialties: Customer service Call Center Order Fulfillment Budgeting SAP
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