Tom Mento

Technology Executive | Building Scalable Tech for Banking Innovation | VP, Sr. Director of Technology

Role: VP, Sr Director of Technology at Community Bank, N.A.
Location: East Syracuse, NY, US
LinkedIn followers: 500 followers

About Tom Mento

Motivational LeadershipEmployee RelationsAuthor of Company IS Policy and ProceduresStrong Project ManagementStrong Analytical SkillsBusiness Oriented with solid IS/IT background

Experience

VP, Sr Director of Technology
Community Bank, N.A.
Sep 2025 — Present · East Syracuse, NY, US
As the Senior Director of Technology at Community Bank, N.A, I lead cross-functional teams in delivering scalable, secure, and innovative technology solutions that directly drive business growth and operational efficiency. My role sits at the intersection of technology strategy, people leadership, and business alignment.Key Responsibilities:Own and execute the multi-year technology roadmap aligned with business, compliance, and digital banking goals.Lead high-performing teams across infrastructure, architecture, and IT operations.Partner closely with executive leadership to shape product and platform strategy.Oversee system architecture decisions, focusing on scalability, security, and performance.Manage vendor relationships and technology budgets, ensuring ROI and long-term scalability.Cultivate a culture of innovation, continuous improvement, and accountability across technology teams.

Education

Rochester Institute of Technology
Computer Technology/Computer Systems Technology
1986 — 1990

Skills

Telecommunications
Leadership
Process Improvement
Windows
Project Management
Network Administration
Visio
Program Management
Strategic Planning
Employee Relations
Change Management
Vendor Management
Business Analysis
Team Leadership
Software Documentation
Training
Sharepoint
Customer Service
Team Building
Management
Active Directory
Windows Server
Troubleshooting
Healthcare
Microsoft Office
System Administration

Contact information

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Work email
•••••@cbna.com
Personal email
•••••@•••••.com
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Current company

Community Bank, N.A.

Financial Services · 1.2K employees · Dewitt, New York, United States

Community Financial System Inc. (NYSE:CBU) is a full-service financial institution with more than 200 customer locations across New York, New Hampshire, Pennsylvania, Vermont, and Massachusetts, where we’re known as Community Bank, N.A. With over $15.9 billion in assets, we have the resources to finance a wide range of personal, business, and commercial business needs. Since 2012, Community Bank has consistently been named in the top 15 on Forbes’ list of Best Banks in America, twice reaching the No. 3 spot. Established in 1866, Community Bank empowers more than 3,000 employees across 22 states to be decision makers at the local level, leveraging the strong personal relationships we have with our customers with their financial expertise to drive the best results. This gives our team the confidence to make those decisions, and our customers the comfort in knowing the person they work with every day is the person they need to talk to. We consistently invest in our communities through financial support, fundraisers and volunteer efforts, giving our employees the support to help make a difference. Whether it’s donating to local non-profit organizations or financing the businesses that give a community its identity, working together to make life better is what Community Bank is all about. Member FDIC. Equal Housing Lender. We foster a culture that doesn’t just accept diversity, but values it. For more info, visit cbna.com/diversity. Other subsidiaries within the Community Financial Service, Inc. family include: Community Bank Wealth Management: - Community Investment Services, Inc. - Nottingham Trust, a division of Community Bank, N.A. - One Group Retirement Advisors - Nottingham Advisors, Inc. Partners: - Benefit Plans Administrative Services, LLC - OneGroup

cbna.com

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About Tom Mento

Experience

VP, Sr Director of Technology

Education

Rochester Institute of Technology

Skills

Find verified contacts for anyone on LinkedIn