Tom McElhenny
- Role
- Director of Service - Southeast Us at Hitachi Energy
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Tom McElhenny
I am a services executive in manufacturing with experience in organizations ranging from…
Experience
Director of Service - Southeast Us
Jan 2018 — Present
Recruited by the Hitachi ABB leadership team and challenged with re-building a high-performance field service organization. Key focus has been to create and implement a strategy to dramatically improve customer satisfaction and grow orders & margin 20% per year. Elements are developing the following : key account orders growth, leveraging new sales channels, create new service annuity revenue streams, improving proposal and project management quality and enhancing the engagement and productivity of the field services team while maintaining the firm\'s high standards for health and safety.
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