Tom McCullen

About Tom McCullen

At Mercury CRM Solutions, we ensure effortless navigation and scalable solutions, making Salesforce™ management a breeze for your team. We bring a dedicated team, who delivers a 3 in 1 solution of business analyst, project manager and Salesforce™ administrator, all for a fraction of the cost of a full time Salesforce™ administrator. We know Salesforce™, and make your life simple, quickly, so you can manage and run your business while maximizing your Salesforce™ ROI.Book An Appointment https://calendar.app.google/jsTDZ9UYLbLdDZgk6As the Co-Founder and Managing Partner of Mercury CRM Solutions, I bring 17+ years of experience as a Salesforce Administrator, both as an employee of large organizations, and as a long-time independent solutions provider to deliver high impact solutions to growing businesses through the power of Salesforce. During my career, I have led successful implementations spanning companies from 3 to over employees, leading engagements with Fortune 100 businesses, and others that are privately held. My unique approach blends strong business process acumen, and years of experience in the Salesforce ecosystem, that results in high impact, but simple to use solutions for my clients. With an understanding of the underserved market of growing businesses who rely on Salesforce for success, but cannot afford a full-time administrator, I have co-founded my business to deliver a unique solution to the marketplace. Mercury CRM Solutions offers affordable monthly service packages to fit your growing companies’ unique needs at the fraction of the cost of a full time Administrator. Our Solutions provide a dedicated Project Manager and Business Analyst, supported by Certified Salesforce Administrators, to deliver a Salesforce admin service that delivers the right fit for you in your growth journey. Our Mercury motto is “We Make Salesforce Simple”, with a focus on high impact outcomes with simplified user experiences.Career Highlights:• 16 Years of Experience - 8+ yrs as Independent Salesforce Admin and Consultant• A full time Salesforce Admin at two global industry leaders, including having managed a team of Admins/Developers• Worked with dozens of lines of business and industries in B-to-B and B-to-C space in all regions of the globe• Co-founded a Salesforce Registered Consulting Partner with clients around the world, onsite and remote• Deep experience working collaboratively with US-based and Offshore vendors, consultants and teams• Broad experience ranging from small support projects to large scale start up implementations

Experience

1. Managing Partner

   The Mercury Collective

   Feb 2024 — Present · Las Vegas, NV, US

   Mercury CRM Solutions has a simple Mission. We make Salesforce Simple. We offer monthly service packages to meet the needs of growing companies who have invested in Salesforce.com as their CRM of choice. With a service model that includes a dedicated Project Manager and Business Analyst supported by Certified Salesforce.com Administrators, we offer a variety of monthly service packages, ranging from per month, that can meet the financial and support needs of growing companies as an alternative to hiring a full time Administrator or an expensive Consulting Firm. Our Goal? Simplify your Salesforce.com implementation, optimize your team, and achieve your business goals at a budget that fits you.

Education

• University of Iowa

  MA, Physical Education - Sport Pyschology

  1990 — 1995

• Grinnell College

  BS, General Science - Biology

  1986 — 1990

Skills

• Sales
• Relationship Management
• Recruiting
• Integration
• Mortgage Lending
• Management
• Business Process Improvement
• Underwriting
• Marketing
• Financial Services
• Crm
• Customer Relationship Management (Crm)
• Project Management
• Credit
• Enterprise Software
• Process Improvement
• Banking
• Risk Management
• Business Analysis
• Account Management
• Leadership
• Insurance
• Training
• Sales Operations
• Salesforce.com
• Financial Analysis
• Budgets