Tom Magel

About Tom Magel

Dynamic and results-driven executive with over three decades of progressive leadership experience in digital transformation, business process improvement, and customer operations. Currently serving as National Director of Digital Transformation, I lead platform-based product development initiatives, drive cost optimization strategies, and manage technical debt reduction and budgeting efforts.Previously, as Director of Business Process Improvement, I spearheaded enterprise-wide process enhancements, led cross-functional teams, and successfully managed large-scale system conversions, including Oracle 11i to R12. My leadership has consistently delivered measurable improvements in efficiency, cost savings, and customer satisfaction.Earlier roles include Director/Senior Manager of Customer Billing, where I led high-performing teams, managed KPIs, and drove operational excellence in a complex billing environment. My career began in sales and operations, providing a strong foundation in customer engagement and service delivery.Recognized for mentoring emerging leaders, driving innovation, and delivering strategic value across multiple business units, I bring a passion for continuous improvement and a proven ability to lead through change.

Experience

1. National Director, Digital Transformation

   Ricoh USA, Inc.

   Feb 2021 — Present

   Lead planning and strategy for a platform-based product development team• Drive initiatives to optimize performance and reduce operational costs• Develop and implement plans to reduce technical debt• Contribute to budgeting and financial planning activities

Education

• Southern Connecticut State University

  Marketing

  1986 — 1989

• Southern Connecticut State University

  MBA - Business Administration

  1996 — 1998

Skills

• Cross-Functional Team Leadership
• Process Improvement
• Leadership
• Crm
• Customer Relationship Management (Crm)
• Sales Operations
• Project Management
• Account Management
• Strategic Leadership
• Business Process Improvement
• Major Accounts
• Solution Selling
• Operations Management
• Strategic Planning
• Vendor Management
• Business Analysis
• Sales Process