Tom Lewis

About Tom Lewis

Startup CEO with expertise in AI, SaaS, and CX. Chief Strategy Officer for Software and Services. Chief Customer officer for Software and Enterprise.I’m a client-facing executive with a unique blend of startup grit, sales acumen, enterprise consulting expertise, and deep technical roots. My career has been defined by bridging the gap between technology and customer value—especially in high-growth, high-expectation environments where customer experience is core to competitive advantage.As CEO of an AI-powered SaaS company, I scaled the business organically from $1M to $15M ARR, transformed the product strategy, rebuilt the leadership team, and led a successful exit to private equity. Earlier in my career, I spent 16 years as a Partner at Deloitte and Managing Director at Accenture, advising Fortune 500 companies on large-scale digital and customer transformation initiatives—often interfacing directly with the C-suite and boards.I bring a rare combination of strengths across four dimensions: technical, strategic, operational, and advisory, and I know how to sell!Most recently, I have responsibility for AI enablement, data analytics, strategic consulting, and building a robust alliance ecosystem with best-of-breed vendors at the intersection of AI and CX. I help enterprise clients, across almost every industry and sub-sector, modernize their customer engagement strategies, while also driving internal go-to-market initiatives that connect technology to measurable outcomes.My foundation in technology, combined with years leading complex transformations, enables me to operate confidently across strategy, operations, and product domains. I bring hands-on experience with AI, CCaaS/CRM ecosystems, and SaaS product development—paired with an ability to build cultures of accountability and scale high-performing teams.I believe every company needs a strategic customer interface that ensures product-market fit, adoption success, and long-term value realization. I bring that focus.I’ve worked across a wide range of industries including: Hospitality, Retail, Financial Services, Insurance, Healthcare (Provider & Medical Device), Telecommunications, Cable & Satellite, Automotive, Consumer Technology, eCommerce, SaaS, Media & Entertainment, and Tech-Enabled Business S••••••••@gmail.com31••••••26

Experience

1. Senior Advisor

   Reddy

   Jan 2025 — Present · Los Angeles, CA, US

   I serve as a strategic advisor to REDDY.IO which is a revolutionary GenAI native tool for Training, QA, Live agent support and complete call automation.

Education

• DePauw University

  Bachelor of Arts (B.A.), Computer Science

Skills

• Consulting
• Business Strategy
• Change Management
• Performance Improvement
• Speech Recognition
• Business Process Improvement
• Ivr
• Leadership
• Bpo
• Mergers & Acquisitions
• Process Improvement
• Cloud
• Customer Experience
• Start-Ups
• Performance Management
• Crm
• Business Analysis
• Program Management
• Business Process
• Private Equity Funding
• Business Process Re-Engineering
• Vendor Management
• Management Consulting
• Contact Center Operations
• Call Centers
• Business Development
• Software as a Service (Saas)
• Business Transformation
• Capital Raising
• Management
• Shared Services
• Vru
• Telecommunications
• Strategic Planning
• Cross-Functional Team Leadership
• Project Management
• Organizational Design
• Artificial Intelligence
• Outsourcing
• Strategy