Tom Leu
Tier 2/3 IT Support and Retention Team Lead | Marine Corps Veteran
- Role
- Tier 2 3 IT Support and Retention Team Lead at Metronet
- Location
- Dickinson, TX, US
- LinkedIn followers
- 500 followers
About Tom Leu
Information technology professional and Marine Corps veteran with over 20 years of diverse work experience and a proven ability to interact and collaborate with multiple levels of management and work groups. Experience in troubleshooting, repairing, testing, and monitoring systems for quality assurance. Acclimatized to risk, responsibility, and operating under pressure while consistently excelling. Intuitive, highly analytical, and adept at quickly learning new concepts and technologies.
Experience
Tier 2 3 IT Support and Retention Team Lead
Sep 2024 — Present · Houston, TX, US
Collaborated with the Network Operations Center to diagnose and resolve network issues, ensuring minimal service disruption• Worked closely with Field Operations to address ongoing network issues, contributing to a 43% reduction in technician appointments• Partnered with Residential Test & Turn Up teams to identify and resolve network design mismatches, speeding up customer service provisioning and reducing field technician wait times by 27%• Supported Business and Carrier Support teams in diagnosing network misconfigurations and coordinating with vendors to resolve issues quickly and efficiently
Education
Ashford University
Bachelor of Arts - BA, Social and Criminal Justice
2010 — 2013
Eastern Iowa Community College
Associate of Arts - AA, General Studies
2009 — 2010
Indiana University Bloomington
Master of Science - MS, Cybersecurity Risk Management
United Training Academy
Certificate of Completion, IT Networking & Security
Rice University
Introduction to Scripting in Python
DoD
Basic and Advanced Certifications, Diesel Mechanics Technology/Technician
2007 — 2007
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.