Tom Knizner

Manager | Technical Training at Samsung

Role: Technical Training Manager at Dacor
Location: Plainfield, IL, US
LinkedIn followers: 500 followers

About Tom Knizner

Over 45 years of experience in Brown & White goods. Diverse experience from troubleshooting consumer products to managing regional service operations. Skilled in customer service and customer satisfaction driven environments. 10 years supervision and management of refurbishing operations. 6 years as Regional Service Manager, 14 years as Field Service Manager for consumer electronics and appliances. Currently the Dacor Training Expert at Samsung. Specialties: Field Service Management Product Training Working with overseas manufacturing facilities Customer Satisfaction Operations Account Management Refurbishing Management Developing/ Managing service relationships with 3rd party vendors

Experience

Technical Training Manager
Dacor
Sep 2017 — Present

Education

Moraine Valley Community College
Coursework towards an Associates Degree
1976 — 1979

Skills

Management
Team Building
Service Management
Business Process Improvement
Account Management
Operations Management
Microsoft Office
Powerpoint
Customer Relations
Budgets
Cross-Functional Team Leadership
Purchasing
Budgeting
Electronics
Consumer Electronics
Vendor Management
Leadership Development
Leadership
Microsoft Word
Word
Supervisory Skills
Customer Service
Customer Satisfaction
Manufacturing
P&L Management
Process Improvement
Call Centers
Outlook
Team Leadership
Sales Operations
Troubleshooting
Forecasting
Field Service
Business Development
Microsoft Excel
Inventory Management
Excel

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