Tom Kimmel
Executive with 30+ years exp leading training, enablement, services, and operations within high tech software companies.
- Role
- Senior Director of Operations, North America at Sage
- Location
- Athens, GA, US
- LinkedIn followers
- 500 followers
About Tom Kimmel
Highly strategic, collaborative leader with demonstrated success in leading educational…
Experience
Senior Director of Operations, North America
Oct 2021 — Present · Atlanta, GA, US
Insights, Readiness, and Change - led our team that used data and customer feedback to develop insights into demand drivers and customer effort. Provided Development and Product information on the scope and impact (financial and customer experience) of these issues and worked to drive fixes into our products to resolve.Ensured that our support teams, learning services, and reporting were prepared for upcoming product releases and had the proper tools to be able to quickly and efficiently resolve customer inquiries.Came alongside our global Customer Services Org to develop technology and process improvements and ensured that we applied strategic change management principles to evaluate the impacts of these changes, provided program and project management to manage the work, and developed change plans to execute.Reporting and Data - developed dashboards and other reporting to instrument the business, driving data driven decisions with performance analysisFinance - led our planning and strategy efforts for NA Services, including developing our financial and operating models to ensure strong customer experience while doing so at the lowest cost to serve
Skills
- Change Management
- Software Industry
- Workforce Planning
- Resource Management
- Hands-on Training
- Solution Selling
- Salesforce.com
- Employee Benefits
- Software as a Service (Saas)
- Workforce Management
- Onboarding
- Personnel Management
- Saas
- Business Process
- Process Improvement
- Cross-Functional Team Leadership
- Peoplesoft
- Software Implementation
- Business Process Improvement
- Team Building
- Management
- E-Learning
- Recruiting
- Pre-Sales
- Vendor Management
- Professional Services
- Enterprise Software
- Kronos
- Customer Relationship Management (Crm)
- Software Documentation
- Team Leadership
- Business Analysis
- Sales Process
- Hris
- Performance Management
- Crm
- Employee Training
- Training
- Leadership
- Adp Payroll
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