Tom Kauffman
VP, Client Success - Digital Transformation | Software Development | Data & AI
- Role
- Vice President, Client Success at SoftServe
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Tom Kauffman
Experienced executive leader with 20+ years of experience delivering transformational projects across Healthcare/Lifesciences, CPG/Retail, Financial Services, and Media. I take a client-centric approach to every engagement. From leading global transformations to building AI-enabled digital customer experiences, I have a deep understanding of how to collaborate with diverse stakeholder groups to drive business impact. I\'m focused on the intersection of data, cloud, and AI and how to create simple, sophisticated solutions that exceed client and market expectations. I\'ve also applied Agile frameworks to improve operational efficiencies with marketing, sales, and HR functions. I enjoy building and being part of collaborative teams and strive to build trusted relationships as we deliver value to the organizations we serve.
Experience
Vice President, Client Success
Oct 2025 — Present · New York, NY, US
As Vice President, NA and Client Success Leader, I\'ll leverage my industry experience to build enterprise solutions across Manufacturing and Retail/CPG. At SoftServe, we help our clients realize the power of AI to unlock growth in novel ways.About SoftServeSoftServe is a premier IT consulting and digital services provider. We expand the horizon of new technologies to solve today\'s complex business challenges and achieve meaningful outcomes for our clients. Our boundless curiosity drives us to explore and reimagine the art of the possible. Clients confidently rely on SoftServe to architect and execute mature and innovative capabilities, such as digital engineering, data and analytics, cloud, and AI/ML.Our global reputation is gained from more than 30 years of experience delivering superior digital solutions at exceptional speed by top-tier engineering talent to enterprise industries, including high tech, financial services, healthcare, life sciences, retail, energy, and manufacturing.We partner with major technology players, such as Google Cloud Platform, Amazon Web Services, Microsoft Azure, Salesforce, and NVIDIA, to give clients a competitive advantage in the market.Founded in 1993, our global firm is headquartered in Austin, Texas, USA, and Lviv, Ukraine.
Education
Case Western Reserve University
BA, Economics, Minors: Computer Science and Management Information Systems
1997 — 2001
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