Tom Johnson

About Tom Johnson

Insurance and risk executive with comprehensive experience across the carrier, broker, and client sides of the industry, leading enterprise risk, claims, and safety programs that protect people, property, and profit. Skilled in strategic planning, operational leadership, and team development, with a track record of reducing Total Cost of Risk through stronger policy terms, proactive loss prevention, and data-driven decision making. Recognized for fostering collaboration across business, finance, and operations to align coverage, compliance, and performance at scale.

Experience

1. SVP - Account Service Leader, National Real Estate Practice

   NFP, an Aon company

   Oct 2024 — Present · Richmond, VA, US

   I lead the Account Service team for the National Real Estate Practice, providing expertise in managing large and complex P&C insurance programs while developing and mentoring high-performing professionals across a geographically dispersed team. Partnering with senior leadership and our sales team, I focus on strengthening workflows, optimizing client engagement, and ensuring timely, high-quality delivery of renewals and service commitments while turning prospect leads into long-term clients.I enhanced client engagement by implementing a milestone-based renewal and placement timeline that improved visibility, accountability, and adherence to delivery targets. I also unified a remote team across multiple states by fostering a culture of collaboration and consistency, ensuring alignment with firm standards.Additionally, I realigned team roles and responsibilities based on individual strengths such as boosting responsiveness, accuracy, and client satisfaction without increasing headcount.Skills: Client Relationship Management, P&C Insurance Programs, Team Leadership, Workflow Optimization, Performance Management, Renewal Strategy, Process Improvement, Cross-Functional Collaboration, Talent Development, Service Excellence

Education

• University of Mary Washington

  B.A., English

  1987 — 1991

Skills

• Mediation
• Liability
• Financial Risk
• Brokers
• Claims Management
• Captives
• Management
• Corporate
• Licensed P&C Broker
• Cyber Liability Insurance
• Litigation
• Liability Analysis
• Commercial Insurance
• Umbrella Insurance
• Employment Practices Liability
• Claim
• Risk Management Information Systems-Rmis
• Business Process Improvement
• Inland Marine
• Directors and Officers Liability Insurance
• Subrogation
• Process Improvement
• Civil Litigation
• Auto Insurance
• Insurance
• Strategic Planning
• Casualty
• Workers Compensation
• Excess
• Claims Handling
• Analysis
• Insurance Law
• Hospitality Industry
• Total Cost of Risk
• Property Damage
• Legal Liability
• Casualty Insurance
• Risk Management
• Commercial Lines
• General Insurance