Tom Stephenson

Head of Operations @Bidnamic

Leeds, GB

As Head of Operations at Bidnamic, I am a strategic leader responsible for optimizing and scaling the company\'s operational processes to ensure efficiency, effectiveness, and alignment with Bidnamic\'s goals. This role involves overseeing operations, managing cross-departmental collaboration, and driving initiatives to improve performance and efficiency across all teams and customer satisfaction.Creating new sales strategies and finding technology to improve Inbound and Outbound meeting rates and close rates.⁃ Developing internal structures, processes and use of AI, to identify and combat client churn.⁃ Created the companies client renewal structure and processes, as well as upselling processes towards existing customers.⁃ Coordinating with Bidnamic’s CFO, to design commission structures and improve customer communication over financial matters.⁃ Leading the creation of Bidnamic department\'s playbooks to improve consistency and efficiency.

Leeds City College

Bachelor's degree, Business Enterprise and Management

Leeds City College

Foundation Degree in Digital Media and Marketing