Tom Ingram Cmgr
Head of Customer Operations @Chameleon Technology Uk Ltd
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WORK HISTORY
Head of Customer Operations @Chameleon Technology Uk Ltd
Harrogate, GB
Leading the end-to-end transformation of their Salesforce Service Cloud platform - building automation, self-service capabilities, and scalable operations that drive premium customer experiences across their smart energy solutions. From customer enablement and support to logistics management, I\'ll be optimising the entire customer journey while building a high-performing team aligned with Chameleon\'s mission to help households and businesses make informed energy decisions.
EDUCATION
Chartered Management Institute
Diploma of Education, Management and Leadership
York St. John University
BA Chartered Management and Leadership CMI, Business, Management and Leadership
Nottingham Trent University
Bachelor of Arts (B.A.), Sociology
ABOUT TOM INGRAM CMGR
I’m a passionate and results-driven customer operations executive with 18+ years of experience leading high-performing, multi-national service teams across the automotive, insurance, and B2B tech sectors.Most recently, I served as Associate Director at Deloitte, delivering complex support transformation across EMEA and standardising service frameworks for regulated product lines. Prior to this, I led regional customer operations at Solera Global Technologies, managing service delivery for automotive protection and data products across 14 countries, partnering with key industry players such as AXA, BVRLA, DVLA, and Volkswagen Financial Services.Throughout my career, I’ve: Built multilingual contact centres from the ground up Delivered omnichannel support across voice, chat, email & self-service Negotiated commercial wins exceeding £3m Cut resolution times by over 80% Led tech rollouts (Salesforce, NICE CX-1, Zendesk) at scale Transformed fragmented service teams into unified, high-performing operationsI combine strategic thinking with operational discipline, focusing on improving customer experience while driving commercial value. I’m passionate about developing leadership talent, building scalable systems, and creating service models that are both human and high-performing.
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