Tom Hanna
Senior Technical Program Manager | EX Center of Excellence
- Role
- Senior Technical Program Manager Ex Center of Excellence, Professional Services at Medallia
- Location
- Lincoln, NE, US
- LinkedIn followers
- 500 followers
About Tom Hanna
Since 2013, I have specialized in the Employee Experience (EX) and People Analytics landscape, building a career anchored by data architecture and technical integrity. Now serving as an EX strategy and solutions expert within Medallia\'s Center of Excellence, I leverage that deep technical foundation to empower cross-functional teams and navigate the most complex implementation challenges for strategic clients. I am dedicated to delivering customer-oriented solutions that provide actionable insights—from executive stakeholders to individual managers—while acting as a force multiplier for scalable growth and high-impact EX offerings.Key Skill Areas: Employee Experience | Employee Survey | Data Visualization | Technical Program Management | Product Management | Product Owner | Agile | Scrum | Business Intelligence | Business Analytics | Data Integrity | Jira | Confluence | Quality Assurance | Technical Requirements | User Stories | SPSS | SQL | Power BI | Python | Pandas | DAX | Power Query | SSRS | Data Modeling | Delivery Management | Project Management | Road Mapping | Acceptance Criteria | Process Improvement | Business Analysis | Requirements Analysis | Data Analysis | EX | CX
Experience
Senior Technical Program Manager Ex Center of Excellence, Professional Services
Jul 2025 — Present
Strategic Enablement & Offering Design: Establish best practices and frameworks for the EX Center of Excellence to ensure a compelling, scalable service offering that drives client growth and retention.High-Complexity Technical Leadership: Serve as the lead SME for the most intricate EX implementations, architecting technical solutions and directly managing the most sophisticated aspects of the platform.Proactive Technical Risk Mitigation: Leverage deep company and industry knowledge to identify technical edge cases and bridge the gap between client needs and engineering capabilities to ensure seamless delivery.Specialized Customer Advisory: Partner directly with strategic clients as an EX subject matter expert, advising on complex specialty topics to maximize the impact of their experience programs.Mentorship & Talent Upskilling: Scale organizational technical competency by mentoring employees and transferring specialized knowledge to empower teams to better service the EX client base.
Education
Nebraska Wesleyan University
Bachelor's Degree, Political Science
2007 — 2011
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.