Tom Gilmore
- Role
- Client Success Manager at Relay Network
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Tom Gilmore
Seasoned Client Success Manager in the Digital AdTech, MarTech, SaaS realm. I’m…
Experience
Client Success Manager
May 2019 — Present
Work with clients across multiple verticals (healthcare, banking, insurance, cable, energy) to onboard members/customers via SMS to a personalized TCPA and HIPAA compliant feed, where they send mutually beneficial experiences at crucial moments throughout the customer lifecycle, taking advantage of engagement rates far beyond those of traditional channels like phone calls, email, mailers, etc • Manage all aspects of the client lifecycle from implementation through launch and beyond • Coordinate technical integrations to seamlessly connect to and segment messages for our clients\' members/customers • Strategize high value experiences • Conduct platform training and impart message best practices • Prepare and present quarterly business reviews • Quantify value & ongoing optimization
Skills
- Media Planning
- Requirements Analysis
- Agile Methodologies
- Distributed Team Management
- Social Media Marketing
- Sql
- Software Development Life Cycle (Sdlc)
- Stakeholder Engagement
- Integration
- Business Analysis
- Advertising Sales
- Requirements Gathering
- Campaign Management
- Wcf Services
- Hl7
- Integrated Marketing
- Interactive Marketing
- Project Management
- Doubleclick
- Vb.net
- Media Buying
- Mobile Marketing
- .net Framework
- Business Intelligence
- Software Development
- IT Strategy
- Email Marketing
- Manage Client Expectations
- Online Advertising
- Omniture
- Pre-Sales
- Ad Serving
- Sdlc
- Iterative Methodologies
- Web Services
- Project Planning
- Mobile Advertising
- Project Estimation
- Asp.net
- Cloud Computing
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