Tom Gardner
Sr Vice President of Operations at Alliance Inspection Management @Alliance Inspection Management
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WORK HISTORY
Sr Vice President of Operations at Alliance Inspection Management @Alliance Inspection Management
Responsible for the efficiency, quality and professionalism of 1,300 field personnel including Directors, Managers, new car and used vehicle inspectors and wholesale floor plan auditors completing over 2.5m mobile and auction inspections and wholesale floor plan audits generating over $100m Annual Revenue• Provide daily support, guidance and direction to 2 Vice Presidents and 12 Regional Directors within 2 major operational verticals, Mobile Vertical and Auction Vertical• Engage with Sales, IT and Finance groups to ensure all operations are meeting customer’s expectations, corporate objectives and financial goals• Changed the operational structure within AiM to manage more by vertical – built the new Auction Vertical and grew the employee base to 750 personnel• Work with the executive management team on managing and ensuring we are on track to hit all corporate objectives • Oversee the Dispatch Group and Call Center activities to ensure high quality service and customer satisfaction• Successfully launched and manage the AiM Quality Department to ensure all inspectors are properly trained and certified and conform to all customer and AiM inspection requirements
EDUCATION
Long Beach City College
English
SKILLS
ABOUT TOM GARDNER
My 30+ years in the New and Used Vehicle Inspections, Remarketing and Logistics industry has taught me why the need for superior high-quality services is so critical for the success of your customers. As a Co-Founder at Alliance Inspection Management, our goal was to build a product the industry can respect, the customers can trust and the organization believes in. The tools you need are accessible, you just have to have the desire and dedication to build it. Who am I?• A respected executive with experience and knowledge in vehicle inspections, remarketing operations/strategies and logistics services • Industry merger and acquisition experience with insight to ensure you are making the right decision• Trusted leader with an entrepreneurial spirit that any organization will respect My best accomplishment was helping the best group of guys ever assembled launch Alliance Inspection Management back in 2005. It took everything we knew and all we had in the tank to get AiM off the ground and become the best vehicle inspection company in the industry. I have many years of new and used vehicle inspection experience as well as many years working at NMAC Remarketing Operations that allowed me to develop skills to manage large lease end portfolios. But my favorite part of my entire professional career was working with all of the people who worked for me, especially those dedicated individuals who worked so hard for us at AiM to make the company the best in the business. Trust and Respect from your employees and your customers goes hand in hand.I am willing to share my thoughts and experiences so feel free to reach out at any time. There is so much more that can be done in the Remarketing world and I know i can help in many different ways.
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