Tom Fowee

About Tom Fowee

Experienced Account Executive with a demonstrated history of working in the transportation/trucking/railroad industry. Skilled in Negotiation, Budgeting, Operations Management, Sales, and Customer Satisfaction. Strong entrepreneurship professional with a Certificate focused in Certified Project Manager from Xavier University. I also have an Associates Degree and two Bachelors Degrees.

Experience

1. Business Development Specialist

   First Student

   Jan 2023 — Present

   Makes outbound calls to existing and prospective customers according to established metrics. Effectively manages accounts as measured by achieving sales plan, sales growth and customer feedback.• Identify potential leads from business directories, web searches, digital resources, conferences, tradeshows etc.• Manage customer relationships, remaining close to key decision-makers and influencers regarding reoccurring activities/events. Identify new sales growth opportunities with existing customers by navigating through business channels, asking qualifying questions and building relationships with decision makers• Using intermediate sales techniques, understand customers’ needs to receive all required information needed, upsell on every interaction to increase the value of the order or identify other sales opportunities within Charter or First Student related to Corporate customers.• In close coordination, work with Regional Charter Sales Consultants/National Charter Sales Manager to process sales opportunities by identifying capacity availability at locations, pricing and operational concerns – lead the discussion with location managers/area general managers• For recurring customers responsible for, understanding the level of customer satisfaction, issues with pricing etc. Takes corrective actions when customer behaviors changes to signal low satisfaction.• Deliver exceptional customer service both in the sales process and follow-up. Address short- falls and inconsistency with operations and elevate issues with LM’s to AGM’s and FS charter team. Maintain strong relationships with local and regional management within First Student.• Maintains information related to customer documentation• Enters information into applicable CRM system and manages responses from location• Remains informed on new policy, pricing, procedures, and other general information of interest to customers. Understanding of market landscape and drives annual mystery shopping initiatives.

Education

• Eastern Kentucky University

  Bachelor's Degree, General Studies

• Cincinnati State Technical and Community College

  Associate's Degree, Hospitality Management

• Xavier University

  Certificate, Certified Project Manager

  2014 — 2014

• Franklin University

  Bachelor's Degree, Business Administration and Management, General

Skills

• Supply Chain Management
• Sales Operations
• Customer Service
• Sales
• Customer Satisfaction
• New Business Development
• Inventory Management
• Account Management
• Project Coordination
• Negotiation
• Management
• Team Building
• Sales Management
• Operations Management
• Budgets