Tom Fouse
Expert in operational efficiency and employee management. Demonstrates leadership through effective communication, problem-solving, and team collaboration to drive organizational success and foster team growth.
- Role
- Employer Services Specialist at WEX
- Location
- Palm Springs, CA, US
- LinkedIn followers
- 500 followers
About Tom Fouse
Training & Development: National trainer with multi level experience. Manage and direct…
Experience
Employer Services Specialist
Oct 2022 — Present · US
Oversee day-to-day COBRA administration for assigned client groups by managing the program’s requirements, including notifying eligible participants about their rights, collecting premiums, providing notice of eligibility, qualifying events, and other regulations as outlined by the U.S. Department of Labor.• First contact for client HR departments or brokers to problem solve and obtain clarification on COBRA processes and documentation to ensure accuracy and compliance with federal and state guidelines.• Assess and anticipate client needs by building and maintaining positive working relationships.• Aid in creating service requests for various departments to resolve issues and documenting COBRA customer service standard operating procedures, processes, and workflows. • Generate monthly, quarterly, and annual reports detailing COBRA participation, compliance, and financial aspects.• Coordinate with HR and payroll departments to proactively identify potential compliance issues.• Stay updated with the latest federal and state regulatory changes pertaining to COBRA laws and implement necessary changes.• Continuously exceed all metric goals by consistently operating above the team standard and exceeding training expectations set by the department.• Received multiple recognitions from team members and managers for supporting colleagues, clients, and COBRA participants.
Education
The University of Texas at San Antonio
Education
1990 — 1993
Skills
- Retail
- Customer Service
- Hair Cutting
- Merchandising
- Advertising
- Retail Sales
- Beauty
- Fashion
- Leadership
- Makeup Artistry
- Skin Care
- Coaching
- Personal Care
- Spa
- Salons
- Styling
- Consumer Products
- Brand Development
- Brand Management
- Cosmetics
- Beauty Industry
- Cosmetology
- Hair Care
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