Tom Fleet
Passenger Operations Supervisor @DFDS
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WORK HISTORY
Passenger Operations Supervisor @DFDS
Effectively oversee day to day port operations to ensure efficient vessel turnarounds, smooth passenger flow through terminals, and clear, consistent communication with all stakeholders, including UK Border Force, port authorities, and both internal parties and external customers.Maintain high levels of data accuracy, particularly in relation to manifests, ensuring full compliance with all relevant legislation and regulatory requirements.Proactively create, review, and implement operational processes in alignment with evolving business needs, ensuring continuous improvement, efficiency, and consistency across port operations.Deliver excellent customer service by consistently going above and beyond to enhance the guest experience, upholding company standards in accordance with our brand image.Ensuring health and safety protocols are met to maintain a safe working environment for both staff and passengers, identifying and mitigating risks as part of a continuous improvement approach.
EDUCATION
Fareham College
BTEC Level 3 Extended Diploma in Business
ABOUT TOM FLEET
Effectively oversee day to day port operations to ensure efficient vessel turnarounds…
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