Tom Ferguson
Carnegie Learning
Tucson, AZ, US
EMAILS
t••••••••@carnegielearning.com
MOBILE NUMBERS
+18•••••••14
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WORK HISTORY
Present
@Carnegie Learning
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SKILLS
Time ManagementIntegrationCall CentersCustomer RetentionWorkforce ManagementCustomer ServiceInsuranceBusiness AnalysisQuality AssuranceSoftware DocumentationCustomer Relationship Management (Crm)Technical SupportData AnalysisCall CenterProject ManagementCustomer ExperienceStrategyForecastingTeam LeadershipBusiness Process ImprovementVendor ManagementLeadershipCustomer SatisfactionOperations ManagementTeam BuildingManagementPerformance ManagementAnalyticsProduct ManagementProcess ImprovementHuman ResourcesBusiness IntelligenceCross-Functional Team LeadershipCrmStrategic PlanningTrainingCoachingBudgetsProgram ManagementOutsourcing
ABOUT TOM FERGUSON
Director and Process Improvement Leader with strong customer focus, exceptional crisis…
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