Tom Ferguson
- Role
- Carnegie Learning
- Location
- Tucson, AZ, US
- LinkedIn followers
- 500 followers
About Tom Ferguson
Director and Process Improvement Leader with strong customer focus, exceptional crisis…
Experience
Present
Skills
- Time Management
- Integration
- Call Centers
- Customer Retention
- Workforce Management
- Customer Service
- Insurance
- Business Analysis
- Quality Assurance
- Software Documentation
- Customer Relationship Management (Crm)
- Technical Support
- Data Analysis
- Call Center
- Project Management
- Customer Experience
- Strategy
- Forecasting
- Team Leadership
- Business Process Improvement
- Vendor Management
- Leadership
- Customer Satisfaction
- Operations Management
- Team Building
- Management
- Performance Management
- Analytics
- Product Management
- Process Improvement
- Human Resources
- Business Intelligence
- Cross-Functional Team Leadership
- Crm
- Strategic Planning
- Training
- Coaching
- Budgets
- Program Management
- Outsourcing
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