Tom Engstrom

About Tom Engstrom

Director, IT Operations -Driving corporate growth and solving complex challenges with expert IT strategy and lean financial focusVersatile, forward-thinking IT executive with deep experience across enterprise services and systemsThrives in global, fast-paced, agile environments, prioritizing compliance, governance, and IT maturityKnown for leading high-performance technical teams and departments with a people first attitude- CAREER Achievements -MERGERS & ACQUISITIONS: Developed M&A IT Center of Excellence. Led M&A due diligence to Day 1 project management. Completed migrations and mergers of critical business systems.(Twilio)COST SAVINGS: Recovered $100K annual spend in first 30 days of new SaaS management product. Achieved complete turnaround on unrestricted spending. Proactively cut costs.(Socrata)GOVERNANCE: Achieved SOC2 certification with zero findings reports for 3 consecutive years. Built governance programs from ground up. Led annual enterprise risk assessment.(Zipwhip)PROCESS IMPROVEMENT: Increased productivity 25% by creating walk-in, no appointment Help Desk Genius Bar. Ensured constant on-site IT support during business hours.(Big Fish Games)- CORE Expertise -IT Leadership | Strategic Planning | Mergers & Acquisitions (M&A)| Integrations | Operations | GovernanceFacility Management | Security | Policy | Infrastructure | Team Leadership | Cloud Technologies | SaaS | UXTechnology Skills: G-Suite Administration/Automation | O365 Administration | SSO (Okta) Administration/Integration | VMWare Installation/Administration | Windows/Linux/Mac Client/Server Administration | AWS Account Management | Windows & Unix Based Server Management | Active Directory & Exchange Management | Web Development & Deployment (HTML5, PHP, CSS)

Experience

1. Director of IT

   Side

   Jul 2023 — Present · San Francisco, CA, US

   Director of IT, responsible for the comprehensive oversight and strategic direction of the company\'s information technology operations. Leading and managing various critical areas to ensure the alignment of IT initiatives with business objectives and the overall enhancement of operational efficiency. Key areas of focus include:Salesforce: Lead a high functioning team for administration, development, customization, and optimization of Salesforce to support sales, marketing, and customer service operations. Drive the implementation of tailored solutions and integrations to improve CRM functionality and user experience.Workday: Oversee the deployment, configuration, and ongoing management of Workday, ensuring seamless HR and finance processes.Corporate IT: Direct the IT strategy, network infrastructure, enterprise applications, and end-user support services. Implement IT service management best practices and drive continuous improvement initiatives to enhance service delivery.Security: Develop and enforce comprehensive IT security policies and protocols to protect the organization from cyber threats. Oversee security operations, including risk assessments, incident response, and compliance with regulatory standards.Procurement and Vendor Management: Manage the procurement process for corporate hardware, software, and services. Manage vendor relationships, negotiate contracts, and ensure the delivery of high-quality products and services that meet organizational requirements. Taking a budget focused approach in negotiations and decision making.

Education

• Olympic College

  aa, Music and Business Management

  1992 — 1995

• Western Governors University

  Business Management - IT, Computer/Information Technology Administration and Management

  2015 — 2019