Tom Eames
CPT Tech Rep Level 2
- Role
- Tech Rep Level 2 at Cpt Network Solutions
- Location
- Naples, FL, US
- LinkedIn followers
- 500 followers
Experience
Tech Rep Level 2
Mar 2022 — Present · Chicago, IL, US
Remotely support a national network of telecom Field Techs over the phone.• Knowledge of multiple PBX platforms required: Avaya, Nortel, NEC, Executone, Vertical Networks, Mitel, Panasonic, Toshiba, Shortel, and/or Other prominent Key Systems experience required.• Communicate directly with customers (corporate & store level) to assist in solving on-site issues• Remotely accessing customers’ networks to respond to work requests• Analyze, troubleshoot and resolve technical issues pertaining to: voice, network or data installation• Assessing customer network problems and determining scopes of work to remediate on-site issues• Ability to work independently as well as collaborate with the extended Tech Support team as needed• Other duties as requested, delegated or assigned.
Education
Quincy High School
Third Degree, Sports and Exercise
1977 — 1979
Skills
- Routers
- Sip
- Avaya
- Troubleshooting
- Internet Protocol (Ip)
- Wireless Networking
- Wireless
- Avaya Technologies
- Cabling
- Technical Support
- Voip
- Telecommunications
- Telephony
- Wireless Technologies
- Tdm
- Call Centers
- Ip
- Managed Services
- Voice Over Ip (Voip)
- Voice Mail
- T1
- Unified Communications
- Tcp/Ip
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