Tom Donovan
Sr Product Support Engineer @Proofpoint
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WORK HISTORY
Sr Product Support Engineer @Proofpoint
Boston, MA, US
EDUCATION
Sacred Heart
High School, College Prep
SKILLS
ABOUT TOM DONOVAN
Customer Service and Technical Support Engineer with 20+ years of customer support experience, project management skills, and problems solving. My Goals are to enhance a team mindset and increase viability which leads to an evolving product to meet customer/company needs. • Be aware of customers\' needs and create best win/win options for any issues• Work with a team as a team to create stress free environment • Mentor team members to broaden general knowledge. • Work with management, sales and engineering teams to create simple and satisfying customer experience• Encourage individual/team growth by creating solid Knowledge articles and one on one training• Solid knowledge on Linux/Windows Platforms with VM\'s and cloud-based systems.
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