Tom Donovan
Sr. Product Support Engineer at Proofpoint
- Role
- Sr Product Support Engineer at Proofpoint
- Location
- Lawrence, MA, US
- LinkedIn followers
- 500 followers
About Tom Donovan
Customer Service and Technical Support Engineer with 20+ years of customer support experience, project management skills, and problems solving. My Goals are to enhance a team mindset and increase viability which leads to an evolving product to meet customer/company needs. • Be aware of customers\' needs and create best win/win options for any issues• Work with a team as a team to create stress free environment • Mentor team members to broaden general knowledge. • Work with management, sales and engineering teams to create simple and satisfying customer experience• Encourage individual/team growth by creating solid Knowledge articles and one on one training• Solid knowledge on Linux/Windows Platforms with VM\'s and cloud-based systems.
Experience
Sr Product Support Engineer
Mar 2021 — Present · Boston, MA, US
Education
Sacred Heart
High School, College Prep
1980 — 1984
Skills
- Mobile Devices
- Embedded Software
- Digital Video
- Network Design
- Drm
- Integration
- Digital Tv
- Centos
- Conditional Access
- Voip
- Cable Television
- Broadcast
- Interactive Tv
- Snmp
- Ethernet
- Wireless
- Routers
- System Architecture
- Dvb
- Dlna
- Video Over Ip
- Hfc
- Sip
- Afis
- Network Architecture
- Content Distribution Networks
- Rtsp
- Middleware
- Mpeg-4
- Broadcast Television
- Set Top Box
- Rf
- Broadband
- Switches
- Streaming Media
- Fiber Optics
- Mpeg2
- Vod
- H.264
- Dvr
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