Tom Dey
Store Manager @Lidl GB
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WORK HISTORY
Store Manager @Lidl GB
Bristol, GB
Turnover: £23M+| Team: 50 • Delivered 24% sales growth by driving accountability, empowering teams, and enhancing service standards. • Improved customer satisfaction by 25%, embedding a culture of excellence and continuous feedback. • Led regional renovation support including logistics, staffing, and operational relaunch. • Recognised for inclusive leadership; store became a regional training benchmark. • Spearheaded hiring and mentoring, resulting in multiple internal promotions.
EDUCATION
Oxford Brookes University
Marketing and Retail Management, Business
SKILLS
ABOUT TOM DEY
I’m an experienced senior leader with a track record of driving business growth, operational transformation, and high-performing teams across multi-million-pound operations. With over 25 years of leadership experience—including roles managing P & Ls of up to £60 million—I’ve built a reputation for delivering results through people-first leadership, continuous improvement, and strategic execution.Throughout my career, I’ve consistently turned around underperforming operations, improved customer satisfaction, and created cultures of accountability, innovation, and development. I’ve led large teams (50–150+) through organisational change, expansion projects, and growth phases, always with a focus on empowering others to succeed and fostering long-term value.
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