Thomas Derrico
Customer Experience Expert | Process Change Leader | Communications Improvement Specialist | Certified Project Manager
- Role
- Manager, North America Customer Service at Ips Adhesives
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Thomas Derrico
You can\'t go back and change the beginning, but you can start where you are and change…
Experience
Manager, North America Customer Service
Apr 2023 — Present · Durham, NC, US
Lead North America Customer Service team for adhesives manufacturer with global customer base. Develop KPI tracking / reporting as well as internal quality controls. Implement Kaizen and/or 5-Why improvement plans as required. Weekly credits and financial reviews (monitoring customer-related issues). Assist in launch of customer portal (Salesforce) including pre-go live testing and customer training (development, implementation). Sales support during customer-facing meetings. Streamline and improve communications with internal and external customers. Goal setting, professional coaching and developing direct reports (in-office and remote).
Education
St. Mary's International School
High School Diploma
Keene State College
Bachelor of Arts - BA
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.