Tom Craig
Key Account Director @SMS
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WORK HISTORY
Key Account Director @SMS
Glasgow, GB
EDUCATION
University of Strathclyde
Bachelor of Science (BSc), Sport and Exercise Science
SKILLS
ABOUT TOM CRAIG
Over 4 years’ experience supporting key clients achieve their Smart roll-out targets and 16 years\' experience working within an outsourcing contact centre environment, delivering high levels of customer service and experience from front-line to Head of Operations, inclusive of senior level Client management. Experience in Customer Services in Telecommunications, Retail, Utilities, Financial Services and Sales through Service. Highly dependable and intrinsically driven.Expertise in customer services strategy and delivery, regulatory reporting, risk and governance, service delivery/assurance, building client relationships, workforce management, change management and contract management. Innovative and adaptable, always looking for ways to improve - providing value add insight and services.
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