Tom Ciesla
Head of Customer Service Technology @Guardian Life
New York, NY, US
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Aug 2018 — Present
Head of Customer Service Technology @Guardian Life
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Holmdel, NJ, US
EDUCATION
1990 — 1995
Rider University
Bachelor of Arts, Communications - Public Relations
SKILLS
TestingProject ManagementStrategySaasVendor RelationsRisk ManagementOutsourcingNegotiationCustomer ServiceRestructuringSix SigmaSdlcProgram ManagementPmoPmpLeadershipOrganizational DevelopmentBusiness IntelligenceBusiness Process ImprovementTeam BuildingManagementRequirements AnalysisOperations ManagementIT StrategyChange ManagementVisioWeb Content ManagementTeam LeadershipIntegrationInsuranceProject Portfolio ManagementAnalysisBusiness AnalysisProcess ImprovementCross-Functional Team LeadershipSoftware Project ManagementCrmQuality AssuranceEnterprise SoftwareVendor Management
ABOUT TOM CIESLA
Directing customer service technology and operations is what I do best. With experience…
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