Tom Cash
Senior Customer Success Lead @Hudl
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WORK HISTORY
Senior Customer Success Lead @Hudl
Responsible for impacting two macro-region retention and overall growth rate (Northern Europe and Midmarket & Licensing. Take the leadership in driving adoption of the Customer Success Programme across these macro-region, being responsible for implementing the Elite customer journey by improveing post-sales life cycle. Work to drive process efficiencies, deploy best practices and ensure a premium customer experience is delivered to customers across each touch point; coaching, train and upskill CSMs; monitoring engagement activities and retention KPIs.
EDUCATION
UWIC
BSc Sport and Physical Education, Performance Analysis, Education, Physiology
UWIC
MSc Performance Analysis, Sports Studies
SKILLS
ABOUT TOM CASH
A result driven, self-motivated and resourceful Customer Success Manager with a proven record in driving value and successful business outcomes for customers. Able to quickly establish credibility with senior decision makers in a wide range of business contexts. Possesses excellent communication skills and able to establish and grow relationships internally and externally to drive successful business outcomes. A natural strategic thinker with the knowledge, experience and abilities in building strong teams, driving outcome based delivery and creating value for customers by utilising KPIs and ROI metrics.
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