Tom Cahill
- Role
- Customer Experience Program Manager at Norco, Inc.
- Location
- Boise, ID, US
- LinkedIn followers
- 500 followers
About Tom Cahill
Visionary leader with extensive experience in leading, developing, and motivating…
Experience
Customer Experience Program Manager
Sep 2021 — Present
Responsible for leading and deploying Program/Project Management and Continuous Improvement methods across the Organization to improve the experience and quality of care to our medical customers/patients. • Implemented Salesforce and mobile applications/devices to enable technicians and respiratory therapists to deliver effective care in an efficient manner to our patients. • Centralizing administrative activities that free up staff capacity to deliver more value-added services in our branch stores and patient homes.
Education
Lewis-Clark State College
Bachelor of Science, Business Administration
1989 — 1991
University of Idaho
Business
1987 — 1989
UW Foster School of Business
Executive Development Program
2011 — 2012
Skills
- Cross-Functional Team Leadership
- Insurance
- Training
- Quality Management
- Sdlc
- Business Process
- Team Building
- Project Management
- Customer Service
- Management
- Risk Management
- Business Analysis
- Healthcare
- Organizational Leadership
- Lean Principles
- Outstanding Customer Service
- Business Management
- Health Insurance
- Software Documentation
- Team Leadership
- Program Management
- Business Strategy
- Software Development Life Cycle (Sdlc)
- Vendor Management
- Process Improvement
- Project Portfolio Management
- Business Process Improvement
- Software Project Management
- Change Management
- Lean Manufacturing
- Strategic Planning
- Pmo
- Leadership
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