Tom Kingsley
Technical IT Consultant @Alemba
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WORK HISTORY
Technical IT Consultant @Alemba
Canterbury, GB
Facilitating design workshops with clients to configure Alemba Service Manager ITSM software solution. • Supporting clients strategic IT transformation projects relating to people, process and technology. • During projects identifying continual improvement opportunities for the future. • Skills transfer by training clients on highly technical software configuration. • Delivery of client presentations on best practise subjects E.g. Incident, Change Management Etc. • Communicating, influencing and managing project stakeholders, mediating where necessary. • Business analysis on complex client needs, objectives and production of formal statements of works.• Translation of requirements into solutions, deliverables and timescales. • Service transition activities for new client services and cloud (Azure) solutions. • Configuring complex integrations using Azure logic apps • Production and delivery of customised client specific classroom based user training. • Configuring highly technical integrations between systems enabling data exchange. • Project management using Agile and Prince 2 methodologies.• Mentoring and support for new consultants. • Continual service improvement on best practise, delivery techniques and project collateral.
EDUCATION
University of Reading
BSc Information Technology – Awarded Honours Degree, Information Techology
ABOUT TOM KINGSLEY
Commercially aware, fee earning consultant having worked with many clients in both public…
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