Tom Brodeur
- Role
- Senior Account Manager at Z-Tech Associates
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Tom Brodeur
SEMI-RETIRED CUSTOMER SUCCESS EXECUTIVE: 35+ years experience as customer…
Experience
Senior Account Manager
Nov 2017 — Present
Retired but working part time special projects one or two days per week. At Z-TECH I was responsible for managing all aspects of the customer relationship including project management, resource scheduling, problem remediation, quotes, proposals, new opportunity development and sales. Z-Tech Associates is a managed service provider (MSP), serving a diverse customer base in the Boston area focusing on IT systems support, network and system installation, moves, changes, cloud migrations, remote system management and dedicated on-site support.
Education
UMass Boston
Bachelor of Business Administration (B.B.A.), Management Science and Information Systems
1983 — 1993
Skills
- Network Performance Management
- Customer Service Management
- Technical Support
- Enterprise Software
- Management
- Business Development
- Voip
- Carrier Ethernet
- Professional Services
- Unified Communications
- Switches
- Ip
- Training
- Operations Management
- Networking
- Strategy
- Ethernet
- Sales
- Mobile Devices
- Saas
- Mpls
- Cross-Functional Team Leadership
- Wireless
- Cloud Computing
- Security
- Product Management
- Strategic Partnerships
- Selling
- Solution Selling
- Telecommunications
- Start-Ups
- Data Center
- Salesforce.com
- Project Management
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