Tom Bolatch

Senior Vice President - Client Service Executive Manager @BNY

Manchester, GB

Leading, managing, hiring and developing a growing team of Client Service Managers for the Asset Manager segment in Manchester.Advocating for Manchester site not only within the wider team, but across site-wide initiatives. Leading cross-business-line initiatives to encourage pan-Practice procedures and standardisation of BNY’s Client Service principles.Acting as the client’s “North Star” within BNY, across all Platforms and Practices, leading in communication with clients to ensure consistent and world-class client experience, for several top-tier Asset Manager clients assigned to my caseload.Resolving complex queries to ensure client satisfaction.Promoting clients’ use of BNY’s digital technology.

The University of Salford

Bachelor of Arts (B.A.) (Honours), Translation and Interpreting Studies

Brentwood School

High School, International Baccalaureate

The University of Salford

PostGraduate Diploma in Financial Services Management, Finance and Financial Management Services