Tom Balchak

About Tom Balchak

Retail operations executive and driving force behind operational improvements and year-over-year profitability for 2,300 district and regional stores with 140+ management personnel in challenging markets and highly-competitive industry. Rapidly evaluates organizational performance issues and executes solutions that maximize bottom-line results by delivering unprecedented improvements in day-to-day operations. Develops robust programs focused on training and future growth, creating opportunities for both business and employees.Subject matter expert on operations initiatives, including in-stock improvements, store standards, inventory management, real estate, and shrink reduction. Evaluates leadership effectiveness, ensuring optimum store and management performance through on-site visits and collaboration with leaders across regions/districts.Engaging leadership style that gains buy-in and confidence among diverse levels of personnel by simplifying complex problems, ensuring on-going support, and open communication resulting in minimal turnover and career advancement opportunities. Stimulates management efficiency, excels in creating employee sustainability initiatives, and capitalizes on the diverse talents of team members.Highlights:· Positioned 9 direct reports to achieve career progression through mentoring efforts during all stages of career development.· Slashed store manager turnover to <25% through development and implementation of 4-step process, improving sustainability, hiring procedures, training initiatives, and career success plans.· Delivered unmatched improvement in shrinkage to 2.45% for 5 consecutive years.· Achieved and sustained top-10 percentile across all key KPIs year-over-year.· Involved in launching Scan & Go apps (where purchases were charged to consumers’ credit cards) in 10 test/pilot stores.

Experience

1. Vice President of Store Operations

   Dollar Tree Stores

   Aug 2025 — Present · US

   Happy to share I am starting my new role as Vice President of store operations in the North East for Dollar Tree

Education

• Laurel Highlands Senior High School

  High School Diploma, Business Administration and Management, General

  1976 — 1980

Skills

• Shrinkage
• Accountability
• Leadership Development
• Budgets
• Profit
• P
• Planograms
• Pos
• Driving Results
• Income Statement
• Inventory Management
• Inventory Control
• Coaching
• Sales Operations
• Store Operations
• Asset Protection
• Loss Prevention
• Customer Service
• Hiring
• Customer Experience
• Retail Sales
• Management
• Sales
• Merchandise Planning
• Employee Relations
• Strategic Planning
• Recruiting
• Sales Management
• District Management
• Forecasting
• Performance Management
• Expense Management
• Assortment
• Apparel
• Store Management
• Customer Satisfaction
• New Store Openings
• Retail
• Multi-Unit
• Operations Management