Tom Ausbury
Director, Airport Operations @Republic Airways
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WORK HISTORY
Director, Airport Operations @Republic Airways
Indianapolis, IN, US
Direct all customer service training and station manuals as it pertains to Republic Holdings Fixed Fee Operations. Direct reports include two managers and eight training coordinators. Interface with all departments as policy and training procedures cross into other areas of the operation. Liaison to the FAA (Federal Aviation Administration) on regulatory compliance, ensuring manuals and training policy are effective and enforced. Working with our Code Share partners to successfully train employees on aircraft handling, policy and procedures. Consistently viewed as a leader in training methods and applications throughout the Regional Airline Industry. Selected Contributions:Created Customer Service Training Department within Republic Holdings. Currently serve on three consolidated Ground Operations committees for Delta Air Lines (DC GOM), United Airlines (RGOM) and American Airlines (AEGOM). Assisted in development of policy manuals and training procedures to standardize employee training. Reducing seat time in training and loss of employees for redundant training.
SKILLS
ABOUT TOM AUSBURY
Respected builder and leader of training programs and aircraft handling policy. Instill a shared, enthusiastic commitment to customer service training with three code share partners. Lead by example through ensuring the execution of all safety, security, regulatory and operations policies. Developed training programs based off of best practices and from observations, hands on training and listening to employee feedback. Over twenty years in the airline industry, includes vast array of experience in Customer Service, Ramp Operations, Regulatory Compliance and E–Learning/Computer Based Training design.Recognized by company leadership and peers as an industrious, tenacious and decisive leader. Has shown great vision creating a training team and outlining organized training paths. Quickly assesses situations, rapidly resolving any conflict, building teams, organizing actions and staying within budget for operating expense.
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