Tom Costello
General Manager at Renewal by Andersen
- Role
- General Manager at Renewal by Andersen
- Location
- Annapolis, MD, US
- LinkedIn followers
- 500 followers
About Tom Costello
Award‑winning executive with a proven record of transforming underperforming branches into market leaders. Expertise includes P&L management, operational excellence, lean transformation, customer experience, and building high‑performance cultures. Recognized for driving growth, developing leaders, and delivering measurable business results.CORE SKILLSStrategic Leadership | Operational Excellence | Lean Transformation | P&L Ownership | Sales Leadership Coaching and Mentorship | Executive Talent Development | High‑Performance CultureCustomer Experience | Change Management | Process Improvement | Cross‑Functional Leadership
Experience
General Manager
Feb 2022 — Present · Jessup, MD, US
Transformed a $70M underperforming branch into a $160M organization with 24.7% CAGR and 220 employees.• Increased market share from 3% to 6% in four years by expanding sales capacity, improving sales efficiency through RPA, and scaling operations to $150M+.• Led network in unit growth, increasing orders from 25K to 35K in 2024 (40% growth).• Developed and promoted four design consultants into executive‑level leaders; team earned 2024 Corporate Owned Retail Operations (CORO) Sales Leadership Team of the Year.• Developed and implemented the Sales Leadership Model (Layers of Support), adopted across the CORO network to enhance consistency and performance.• Recognized for building a culture of ownership, accountability, and continuous improvement.• Mentored General Managers across multiple markets to support large‑scale transformations.
Education
University of Delaware
BSME, Mechanical Engineer
1991 — 1995
Loyola University Maryland
MBA, Technical Management
1995 — 1999
Skills
- Business Process Improvement
- Manufacturing Operations Management
- Product Development
- Lean Manufacturing
- Project Management
- Continuous Improvement
- Program Management
- Six Sigma
- Operations Management
- 5s
- Operational Excellence
- Value Stream Mapping
- Process Improvement
- Manufacturing
- Engineering
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