Tolulope Akinfolarin

Information Technology Support Specialist @NKT

Cary, NC, US

Delivering Exceptional IT Support: Using i-track ticketing tool to provide timely incident resolution and servicing requests within agreed SLAs, ensuring seamless IT operations.Hardware & Software Management: Deploying, maintaining, and upgrading standard hardware and software, while coordinating new equipment and software requests.Technical Expertise: Installing, configuring, and troubleshooting systems and applications, including Office 365, VPN, and email systems.Implementing single sign-on solutions using ADFS and Azure ADDesigning and deploying Active Directory infrastructure in a multi-site environmentIntegrating Active Directory with cloud-based services like Office 365Knowledge Sharing: Creating and updating knowledge articles and documentation to enhance team efficiency and knowledge.Innovation & Efficiency: Identifying opportunities for automation and process improvement to increase productivity.End-User Support: Providing consultation, training, and guidance on IT systems and applications, ensuring users are empowered to work effectively. I also onboard and offboard usersCollaborative Problem-Solving: Working closely with cross-functional teams to resolve complex issues and ensure IT stability.Proactive IT Security: Promoting IT security awareness, proactively informing management about incidents and threats, and implementing preventive measures to mitigate risks.Service Excellence: Ensuring timely resolution of assigned tickets, minimizing escalations, and maintaining high-quality service delivery.

Vephla University.

CYBERSECURITY

Adeyemi Federal University of Education

NCE, Biochemistry

Adeyemi Federal College of Education

Biology/Chemistry

University of People

Bachelor's Degree, Computational Science

University of the People

Bachelor’s degree in Computer Science, Computer Science