Tolu L.

About Tolu L.

As an experienced Business and Quality Analyst, I specialize in managing projects, analyzing processes, and implementing solutions. I work closely with stakeholders and have extensive knowledge of ITIL and IT Service Management. With my leadership skills, I can bridge the gap between technical and non-technical teams to deliver high-quality products and services on schedule. I am eager to utilize my skills to add value to an organization and take on challenging triage duties.

Experience

1. Servicenow Business Analyst

   MAJORITY

   Dec 2020 — Present · US

   Discovering, synthesizing, and analyzing information from a variety of tools, applications, and documentation. • Worked closely with stakeholders to develop specifications for data integration across multiple enterprise-level systems. • Gathering requirements using Jira and ServiceNow Agile 2.0 in creating stories. • Excellent communication and collaboration skills. The ability to speak knowledgeably with members of both the business and technical teams. • Worked on enhancing Incident Management, Problem Management, Change management, Knowledge Management, Asset Management, CMDB, and ServiceNow reporting utilizing the ITIL process. • Coordinate communication between the various departments to ensure awareness and approval for releases, enhancement, defects, and any other changes that impact the various environments that we support. • Attending daily scrum meetings and sometimes leading the stand-ups to tackle any impediments that could hinder the process of the project. • Aligning the designed and delivered solutions with the needs of the organization. • Enabling change by defining the client\'s needs and describing recommended solutions that deliver value. • Worked with cross-functional teams to translate business requirements and technical directions into user stories on agile projects.

Education

• Federal Polytechnic Ilaro

  Bachelor of Business Administration - BBA Equivalent

• Federal Polytechnic [WES]

  Bachelor's degree, Business Administration and Management, General

• Houston City College

  Associate of Arts and Sciences - AAS, Health Services/Allied Health/Health Sciences, General